Refund and Returns Policy – Jackety Sports

Overview

Our return policy lasts 30 days. If 30 days have gone by since your gear was delivered, we unfortunately cannot offer you a full refund or exchange. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Because we specialize in custom-tailored gear, items made to your specific body measurements are handled with extra care. We ensure the fit matches the measurements you provided before shipping.

Additional non-returnable items:

Gift cards
Personalized design add-ons
Custom-sized racing suits (unless there is a manufacturing defect)

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back without contacting our support team first.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your item. We will also let you know if your refund is approved or rejected based on the condition of the gear.

If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a few business days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company or bank, as it often takes some processing time before a refund is officially posted. If you have done all of this and still haven’t received your money, please contact us at info@jacketysports.com.

Sale items

Only regular priced items may be refunded. Items purchased during a sale or with a special discount code cannot be refunded.

Exchanges

We only replace items if they arrive defective or damaged. If you need to exchange an item for the same model, send us an email at support@jacketysports.com and we will provide the shipping instructions for our facility in Sialkot.

Gifts

If the item was marked as a gift and shipped directly to you, you will receive a gift credit for the value of your return. If the item wasn’t marked as a gift, we will send the refund to the original purchaser.

Shipping returns

To return your product, you should mail it to our headquarters in Sialkot, Punjab, Pakistan. You will be responsible for paying your own shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of the original shipping will be deducted from your total.

Depending on where you live, the time it takes for your exchanged gear to reach you may vary. For expensive items like racing suits, we highly recommend using a trackable shipping service or purchasing shipping insurance to ensure the package reaches us safely.